Good urban planning has a lot to do with history, legacy, and community. In practice, the interdisciplinary sector stands somewhere between science, art, and politics/ideology. Effective planners are concerned with planning for people – places, transit, housing, and other intermodal systems that work. At times, there is a certain cross-polination between the urban design/planning and the interaction/user experience community. The two fields seldom talk to each other. Although this is definitely changing – some interpolated examples include DIYCity and new research on data-driven decision-making for cities.
The benefits of looking through several lenses and utilizing two or more relevant methodologies can help triangulate results. I recently came across IDEO’s Human-Centered Design Toolkit. This systems-based approach to social + cultural research brings together ethnographic and community planning methodologies to centrifuge data for successful product design and delivery. It helps organizations figure out which questions to ask, what to focus on, and how to interpret the results quickly and productively.
I instantly thought about planning. Does planning emphasize design? As planners, how do we hone the craft of effective process design? (Notice the word effective). It is true that planning does, to an extent, come with its own set of systems and toolkits – from design principles, codes, zoning and LEED, to name a few. And it is also true that planners practice various means of rapid engagement (design studios, charrettes, and scenario planning in addition to open-source mapping, creative citizen guides as well as other inventive, scalable location-specific and issue-specific materials).
The closest thing to IDEO’s toolkit is the Community Needs Assessment. This inquiry is often a ”first step” for a majority of community development projects. Though assessments dive in and engage in participatory research, others take on a cursory approach. While many of the goals are the same (to understand, to ask the right questions, etc.) of these so-called assessments, socioeconomic and community planning processes often come across as flat and uninspired.
Perhaps borrowing methodologies from the user/interaction design space can actually improve the planning process.
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